1. Introduction

 • Business Name & Contact Information: Include the name of your business (e.g., Dolcino), your business address, phone number, and email.

 • Agreement Overview: A statement explaining that by using your website or purchasing products, customers agree to the following terms and conditions.

2. Products and Services

 • Description of Goods: Detail the types of cakes and cookies you sell (e.g., sugar-free, gluten-free, healthy cakes).

 • Customization & Special Orders: If you offer customized cakes, specify the terms and conditions (e.g., order timelines, additional fees, etc.).

3. Orders and Payments

 • Order Process: Explain how customers can place orders (online, in-person, etc.), and include information about order confirmation and cancellation.

 • Payment Methods: Specify accepted payment methods (credit cards, PayPal, etc.).

 • Pricing: Clearly state pricing, including any taxes (GST, PST) and delivery charges.

4. Delivery & Shipping

 • Delivery Policy: Outline delivery options, times, and charges. Also, specify if you deliver locally or to other areas.

 • Shipping Responsibility: Clarify that once the product is shipped, you are not responsible for delays or damages caused during delivery.

5. Refunds and Cancellations

 • Refund Policy: Detail conditions under which refunds are available (e.g., if the product is damaged or incorrect).

 • Cancellation Policy: Specify whether customers can cancel an order and the timeline for cancellations.

6. Privacy Policy

 • Data Protection: Explain how customer information (e.g., names, addresses, payment details) is collected, used, and protected. Make sure to comply with privacy regulations.

7. Intellectual Property

 • Copyright: Clarify that all content (images, text, logos) on your website is owned by your business and cannot be used without permission.

8. Limitation of Liability

 • Product Use: State that your business is not responsible for allergic reactions or other health issues resulting from consuming your products.

9. Governing Law

 • Legal Jurisdiction: Mention that your business is governed by the laws of British Columbia, Canada.

10. Amendments

 • Terms Changes: Include a clause stating that these terms can be modified at any time, and customers will be notified of any significant changes.

If you want me to create a more detailed draft or have specific sections you’d like to add, feel free to share!