At Dolcino, we are committed to ensuring that you are completely satisfied with your order. However, due to the nature of our baked goods, we do not accept returns. Please read our refund and return policy carefully to understand your rights.

Refund Policy

 1. Quality Issues:

 • If your order arrives damaged, incorrect, or defective, please contact us within 24 hours of receiving the product.

 • We will offer a full refund or send a replacement item, depending on the issue.

 2. Non-Food-Related Returns:

 • If there is a problem with non-food items (e.g., cake accessories, gift packaging), you can return the product within 7 days of receipt. The item must be in its original condition, unused, and unopened.

 • Refunds will be processed once the returned item has been inspected.

Cancellation Policy

 1. Order Cancellations:

 • If you wish to cancel your order, please notify us at least 48 hours before the scheduled delivery or pick-up time.

 • Orders that are canceled less than 48 hours before delivery will incur a 50% cancellation fee.

 • Once the order has been prepared and shipped, cancellations will not be accepted.

Exemptions

 • Due to health and safety regulations, we do not accept returns or exchanges for food items unless they are defective or incorrect.

 • Personalized or Custom Orders (e.g., custom cakes) are non-refundable, unless there is an issue with the quality or accuracy of the product.

Contact Us

If you have any concerns or would like to request a refund or cancellation, please contact us at [Your Contact Information] within the specified time frame.

Thank you for choosing Dolcino!